Frequently Asked Questions

Don't panic: read the notice from Amazon carefully and note its date. We recommend not rushing to send an appeal before you fully understand the cause; a poorly prepared appeal can make later applications harder.

If you reach out to us with a screenshot of the notice, we'll do a free initial assessment.

It is the written appeal document sent to Amazon in response to a suspension notice. It usually covers the root causeof the issue, the corrective actions you took to fix it, and the preventive actions you will take to prevent it from happening again.

We prepare this document specifically for your account, not as a template.

For new accounts: Opening an Amazon account can usually be completed within a few minutes. However, if additional identity verification steps are required (such as phone or email verification), opening the account may take longer. It is therefore important to prepare all the information required to open the account completely and accurately.

For suspended accounts: Whatever the reason your Amazon seller account was suspended, a few steps are needed to reinstate it — such as giving Amazon an explanation of why the account was suspended and implementing the necessary changes. Amazon usually allows a few days to review suspended accounts; this period may be longer if information or documents are missing. For this reason, it is hard to estimate an average time for reinstatement.

If your Amazon account is suspended, how many applications we need to submit generally depends on the seriousness of the situation and the reason for the suspension. Amazon usually reviews the first application and may ask us to submit a second one if the necessary changes haven't been made. In some cases, a single application may be enough to reverse Amazon's decision — especially if the reason for the suspension is a minor mistake or incorrect information.

In more serious cases, for example when your account has many violations, Amazon may ask us to make and implement a series of changes; in this case we may need to submit multiple applications.

In the end, the number of applications depends on your situation and Amazon's decision, but based on the reason for the suspension we generally send between 4 and 7 appeals .

A rejection is not the end of the process. Amazon’s reply usually hints at what it found missing or insufficient in the appeal. We review that reply with you, strengthen the root cause and corrective actions, revise the appeal and send it again.

In some accounts this takes several rounds. Nobody can guarantee Amazon’s decision, but after every reply we reassess the situation and plan the next step with you.

After preparing your appeal, we handle the process with Amazon on your behalf. We revise the appeal as needed based on the response and keep you informed at every stage.

In most cases, yes. To read your account status, notices and history correctly, we connect to your account and review it; the connection is made through a secure server and a static IP.

We work out together in the free initial assessment which access is needed and how it is provided. You don’t need to give any access to get started; a screenshot of the notice is enough.

As long as the cause that led to the suspension isn't resolved, the risk may continue. That's why, during the appeal process, we focus on resolving the root of the problem and identifying preventive steps; however, we cannot give guarantees about Amazon's decisions.