Order Defect Rate
What feeds the Order Defect Rate?
ODR is one of the most common types of suspension for customer-driven problems.
Negative feedback left by your customers.
A-to-Z claims opened by customers through Amazon.
Chargeback requests opened through the bank/card.
Amazon may give you 72 hours as a warning.
How do we work?
The Amazon notice and the violation/warning item are reviewed together.
The documents needed for the defense are collected from you and prepared.
A server is rented for your account and the actions are carried out from the server.
On average, an action is taken on your account every 1 to 5 days.
Every case is individual. Timing and outcome vary depending on the case, the documents submitted and Amazon's response times.
Who is this service for?
What you need to prepare
Having these at hand when you start speeds up the process.
When inventory checks fall short, violations can accumulate unnoticed. SuspendSupport ASIN Fetcher scans the products in your store and helps you spot risky items in advance.
Explore ASIN FetcherSample view. Does not show real ASINs.
Confidentiality
Frequently asked questions
No. The outcome depends on many factors and the individual case; therefore we never give a guarantee of a definite result.
An action is taken on your account on average every 1 to 5 days. Since we have no control over Amazon's response times, we cannot give a definite end date.
We expect Amazon notices on the subject, the documents you have and your full cooperation.
No. No sharing is made about server details, the appeals/documents sent or the techniques applied.
Account openings involve many factors, and our suspend services depend on individual cases. It is our job to help Amazon understand that mistakes a seller can make are inevitable over time; however, as SUSPEND SUPPORT, account opening is something we NEVER GUARANTEE..
In some cases Amazon may refuse to cooperate with us, and we have no control over Amazon's response times. Running an e-commerce store is a constant risk, which is why we require our customers' full cooperation on matters concerning legal supply-chain sourcing and our defenses.
Thank you for your understanding.
WhatsApp: +90 554 171 61 82
